This week, I invested several days in a new way (at least for me) to provide more value to my clients by becoming certified as an EQ-I and EQ 360 provider and coach. 

If you’ve never heard of it EQ-I…

People want “brilliant”…not just “adequate”. 

They want someone who is the “best at”…not one who is just “doing it”. 

People put their TRUST in someone who is “knowledgeable, competent, gifted or talented”…not just “capable”. 

Like it or not…people want “Special”…

People have always expected great service. 

You’ve always wanted to deliver it. 

But…today, we have instantaneous reviews. 

If that doesn’t scare you a little bit, it should. 

Any one, any time, every opinion…instantly. 

Now, more than ever…strive for 5’s! 

Earn…

I suppose you could listen to the wisdom of Abraham Maslow…he was pretty smart. 

I recan' you could chum up to the thoughts of Tony Robbins…he’s pretty famous. 

I also accept that you could follow the research of the Huffington…

Today, it might benefit you to know that there are 4 questions people ask themselves when they first meet YOU; 

1. Will this person treat me with respect? 
2. Is this person listening to me? 
3. Does this person appear…

I was talking with my grandson Lee this week about his new job with Chick fil a, and he was excited to teach me what’s he’s learned about customer service. 

At least, he taught me the service philosophy of a…

Have you ever had those moments when that still small internal voice quietly spoke to you and said…? 

“Who would have ever thought?” 

I bet you have, or at least I hope you have. 

Thankfully, that voice comes to me…

Over the past couple of months, I’ve had a number of people ask the same interesting question… 

“How in the world have you found the time to write 8 books over just a few years?” 

Now…writing a book (or books)…

As I write this, Gigi and I are out in California spending some quality time with our grandson Peyton, son Taylor and daughter-in-law Gabbie. 

We've really had a wonderful time which has included some memorable experiences…but…we were also reminded several…

Trials... 

No one is immune to them. 

Sometimes…they come when we least need them. 

And if you’re like me, you’d rather live without them…so… 

What to do? 

Here's my advice and 5 Ways To Help Overcome Adversity: 

1. Have confidence…

Are you making an investment in others? 

It’s really important! 

Think about your life for a moment… 

Aren’t you lucky to have had someone to help nudge and encourage you along? 

You may have heard it said that; 

Flatter me…

Sometimes, you may want to be THAT person. 

The one that people notice, the one that people have to be with…but… 

When reality sets in, we realize that we all CAN’T be the ONE. 

To win, it actually takes support…